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Refund Policy

Effective Date: 8/1/2025
Last Updated: 8/1/2025

Cancellation and Refund Terms

Standard Booking Cancellations

24+ Hours Before Service:

  • Refund Amount: 30% of total booking amount

  • Processing: Refunds will be processed within 5-7 business days

12-24 Hours Before Service:

  • Refund Amount: 10% of total booking amount

  • Processing: Refunds will be processed within 5-7 business days

8-12 Hours Before Service:

  • Refund Amount: 10% of total booking amount

  • Processing: Refunds will be processed within 5-7 business days

Less Than 8 Hours Before Service:

  • Refund Amount: $0 USD (No refund available)

  • Full payment is retained due to operational commitments

Airport Pick-up Services

Complimentary Waiting Time

  • Free waiting period: 60 minutes from scheduled pick-up time

  • Billing start time: 30 minutes after confirmed aircraft landing

  • No additional charges apply during the complimentary waiting period

Extended Waiting Fees

  • Additional waiting fee: $30 USD per hour beyond the complimentary 60-minute period

  • Minimum billing increment: 30 minutes

  • Example: 15 minutes of additional waiting = charged as 30 minutes ($15 USD)

Refund Processing

Payment Method

  • Refunds will be credited to the original payment method used for booking

  • Credit card refunds may take 5-10 business days to appear on your statement

  • Bank transfer refunds will be processed within 3-5 business days

Refund Requests

  • All refund requests must be submitted through our customer service team

  • Contact information: [Insert contact details]

  • Required information: Booking reference number, cancellation reason, original payment details

Special Circumstances

Flight Delays and Cancellations

  • No additional charges for waiting time due to confirmed flight delays

  • Customers must notify Grandlink of flight changes as soon as possible

  • Failure to notify may result in standard waiting fees

Weather and Force Majeure

  • Services canceled due to severe weather conditions are eligible for full refund

  • Force majeure events (natural disasters, government restrictions) qualify for full refund

  • Documentation may be required to verify circumstances

Exceptions and Modifications

Non-Refundable Situations

  • No-show without prior cancellation notice

  • Services completed as booked

  • Cancellations due to customer-provided incorrect information

Policy Modifications

  • Grandlink reserves the right to modify this refund policy with 30 days advance notice

  • Changes will be communicated via email and updated on our website

  • Modified terms apply to new bookings made after the effective date

Contact Information

For questions about this refund policy or to request a refund:

Customer Service:
Email: han8andy@gmail.com
Phone: (347) 957-6888
Hours: 24/7

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